My YAHOO account is unavailable. I signed in early in the day - 24th of Aug - when I returned to the library on the same day and attempted to sign in, I could not. This is on the same day.
To:joann_schindler@librarieshawaii.org,esss@librarieshawaii.org
Too often when I use the computer, after my session has expired or I have logged off, I am denied access, after having my "time reset" by a librarian. I go from section to section trying to have it done correctly.
This must be comical to some because when I ask for an explanation, they are smiling.
I don't think it is funny for a patron to have to go from section to section to have done what each librarian should no how to do.
Finally I will have success at one section or another. This tells me that the different ones who reset my time are not being consistent with their procedures, or all the librarians do not know how.
I have had boxes pop up on the screen after having my card reset, that read "your internet time has expired" and something to the effect of being logged in on another computer, or something about all my sessions being used . A patron should not have to face this, weekly.
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